Delivery Information

The Basics

Once your order has been placed, we'll email you to confirm the day of your delivery.  We are able to confirm delivery dates for couriered services. If DPD is the courier, they will contact you directly with delivery timings.

We deliver Monday to Friday 8am - 8pm and aim to get your purchases to you as soon as possible. If you need your order to be delivered faster than our standard delivery service then please contact our Online team for delivery costs to your area.

Paving & Walling Products

Brand of ProductsNumber of PacksMethodPricing
Marshalls1 - 3 PacksCourier (4 - 6 Days)£30 Per Pack
Marshalls4+ PacksCourier (4 - 6 Days)Free Delivery
Stonemarket1 - 3 PacksCourier (4 - 6 Days)£30 Per Pack
Stonemarket4+ PacksCourier (4 - 6 Days)Free Delivery
Long Rake SparN/ACourier (4 - 6 Days)Free Delivery

Garden Products

Brand of ProductsNumber of PacksMethodPricing
Forest GardenN/ACourier (7 - 10 Days)Free Delivery
Grange5+ ProductsCourier (7 - 10 Days)£40 Per Order

*Delivery Restrictions may apply on some products. Check individual products for more information.
Minimum Order Quantity on Trellis and Fence Panels apply

Doors & Doors Handles

Brand of ProductsNumber of PacksMethodPricing
XL Joinery1 - 2 DoorsCourier (3 - 5 Days)£39 Delivery
XL Joinery3+ DoorsCourier (3 - 5 Days)£6 Extra per Door

Delivery capped at £81 for 9+ doors

Kitchen & Bathrooms Products

Value of BasketWeight of BasketMethodPricing
Under £50Under 2kgRoyal Mail (2 - 3 Days)£5 Delivery
Under £50Over 2kgDPD (2 - 3 Days)£5 Delivery
Over £50Under 2kgRoyal Mail (2 - 3 Days)Free Delivery
Over £50Over 2kgDPD (2 - 3 Days)Free Delivery
Brand of ProductsNumber of PacksMethodPricing
Roman Lumin8N/ACourier (3 - 5 Days)Free Delivery

The Small Print

  • We are able to deliver to most UK mainland addresses. If delivery is to be made in the following areas, please call us on 01529 308839 for a quote: Postcodes AB, PR, PL, HS, KW, IV.
  • If your delivery is to be made to Northern Ireland, Scottish Islands, Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man and overseas, we can deliver to your choice of shipper in the UK for you to arrange your own onward shipping.
  • If, due to unforeseen circumstances, we are unable to deliver on the confirmed delivery date, we will contact you to arrange an alternative date. We cannot accept liability for any costs due to delayed delivery (eg cost of labour).
  • If you cancel the order on the day of delivery, a return charge will be made.
  • Goods must be signed for on delivery. If you are unable to accept the goods, or sign for them, or you decline the delivery, a redelivery charge will be made. Goods may be left at your own risk. This will only be undertaken by your instruction in written format and prior to delivery.
  • Please advise when booking if there are access restrictions to the delivery address.
  • Deliveries will be made kerbside as standard, or on to driveways if it is safe to do so. We cannot place deliveries onto gravel driveways. If you require the delivery vehicle to come further on to the property, you do so at your own risk, and Turnbull cannot be held liable for damage caused by the vehicle at the delivery address.
  • Please check all the goods before signing for them. Damaged goods must be reported to us within 48 hours of delivery along with photographs of damage. Please report the damage to the delivery driver upon receipt and contact or call 01529 308839.
  • In some circumstances, your delivery may need to be re-palletised by our Deliveries Team or by a 3rd Party Courier, to transport it more easily. In these cases, there maybe an unscheduled delay to your delivery being sent out you. We'll try our best to get your order to you as soon as possible, but please be aware, the decision to re-palletise your delivery is only done to ensure it is as safe as possible during transportation.  If at anytime, you wish to call us regarding this, please do so on 01529 308839.