Delivery Information

Delivery - The Basics

Marshalls & Stonemarket: We offer fast, reliable delivery, nationwide. Delivery is free to most mainland addresses* on all purchases of four or more packs.  Purchases on one to three packs is only £30 per pack.

Forest Garden: We offer fast FREE delivery on all Forest Garden products.

XL Joinery: We offer fast and reliable delivery on all of XL Joinery Doors and Handles. Delivery is £39 for 1 - 2 Doors and only £6 extra per additional door (capped at £81 for 9+ Doors)

Long Rake Spar: We offer fast FREE delivery on all Long Rake Spar products.

For smaller purchases, call us on 01529 308839 before placing your order and we will find you the most cost effective delivery available.

Once your order has been placed, we will contact you to arrange delivery.

We deliver Monday to Friday 8am-8pm and aim to get your delivery to you as soon as possible. Should you require your order to be delivered faster than our standard delivery service then please contact our Online team for delivery costs to your area.

The Small Print

*If delivery is to be made in the following areas, please call us on 01529 308839 for a quote: Northern Ireland, Scottish Islands, Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man, and postcodes AB, BT, GY, HS, IV, JE, KA, KW, PA, PH, PL, PO, PR, TR, ZE.

If, due to unforeseen circumstances, we are unable to deliver on the confirmed delivery date, we will contact you to arrange an alternative date. We cannot accept liability for any costs due to delayed delivery (eg cost of labour).

If you cancel the order on the day of delivery, a haulage charge will be made.

Goods must be signed for on delivery. If you are unable to accept the goods, or sign for them, or you decline the delivery, a redelivery charge will be made.

Please advise when booking if there are access restrictions to the delivery address.

Deliveries will be made kerbside as standard, or on to driveways if it is safe to do so. If you require the delivery vehicle to come further on to the property, you do so at your own risk, and Turnbull cannot be held liable for damage caused by the vehicle at the delivery address.

Please check all the goods before signing for them. Damaged goods must be reported to us within 48 hours of delivery along with photographs of damage. Please report the damage to the delivery driver upon receipt and contact customer.service@turnbullsonline.co.uk or call 01529 308839.

In some circumstances, your delivery may need to be re-palletised by our Deliveries Team or by a 3rd Party Courier, to ensure your order is the most secure at the time of Delivery. In these cases, there maybe an unscheduled delay to your delivery being sent out you. In these cases, we will endeavor to get your order to you, as soon as possible, but please be aware, the decision to re-palletise your delivery is only done to ensure it is as safe as possible during transportation and so your delivery arrives to you in one piece. If at anytime, you wish to call us regarding this, please do so on 01529 308839.