Delivery Information

The Basics

Once your order has been placed, we will contact you to arrange delivery.

For smaller purchases, call us on 01529 308839 before placing your order and we will find you the most cost effective delivery available.

We deliver Monday to Friday 8am - 8pm and aim to get your delivery to you as soon as possible. If you need your order to be delivered faster than our standard delivery service then please contact our Online team for delivery costs to your area.

marshalls

  • Free to most mainland addresses* on all purchases of four or more packs
  • Purchases on one to three packs is only £30 per pack

stonemarket

  • Free to most mainland addresses* on all purchases of four or more packs
  • Purchases on one to three packs is only £30 per pack

forest

  • FREE delivery on all Forest Garden products

XL Joinery

  • Delivery is £39 for 1 - 2 doors
  • £6 extra per additional door
  • Delivery capped at £81 for 9+ doors

  • FREE delivery on all Long Rake Spar products

The Small Print

  • *If delivery is to be made in the following areas, please call us on 01529 308839 for a quote: Northern Ireland, Scottish Islands, Channel Islands, Isles of Scilly, Isle of Wight, Isle of Man. Our couriers can get  purchases to most areas within the UK, but if you do live in a more remote part of the country, check with us before ordering. We will always try our best to get an order to you but sometimes it is just not possible.
  • If, due to unforeseen circumstances, we are unable to deliver on the confirmed delivery date, we will contact you to arrange an alternative date. We cannot accept liability for any costs due to delayed delivery (eg cost of labour).
  • If you cancel the order on the day of delivery, a return charge will be made.
  • Goods must be signed for on delivery. If you are unable to accept the goods, or sign for them, or you decline the delivery, a redelivery charge will be made. Goods may be left at your own risk. This will only be undertaken by your instruction in written format and prior to delivery
  • Please advise when booking if there are access restrictions to the delivery address.
  • Deliveries will be made kerbside as standard, or on to driveways if it is safe to do so. We cannot place deliveries onto gravel driveways. If you require the delivery vehicle to come further on to the property, you do so at your own risk, and Turnbull cannot be held liable for damage caused by the vehicle at the delivery address.
  • Please check all the goods before signing for them. Damaged goods must be reported to us within 48 hours of delivery along with photographs of damage. Please report the damage to the delivery driver upon receipt and contact customer.service@turnbullsonline.co.uk or call 01529 308839.
  • In some circumstances, your delivery may need to be re-palletised by our Deliveries Team or by a 3rd Party Courier, to ensure your order is the most secure at the time of Delivery. In these cases, there maybe an unscheduled delay to your delivery being sent out you. In these cases, we will endeavor to get your order to you, as soon as possible, but please be aware, the decision to re-palletise your delivery is only done to ensure it is as safe as possible during transportation.  If at anytime, you wish to call us regarding this, please do so on 01529 308839.