Turnbull is closed Bank Holiday Monday.  Online orders will be handled on 28th August.

Delivery Information

Delivery Basics

We deliver Monday to Friday 8am - 8pm and aim to get your purchases to you as soon as possible.

Once your order has been placed, we'll email you to confirm the day of your delivery.

We are able to confirm delivery dates for couriered services. Some couriers will contact you directly with delivery timings.

If you need your order to be delivered faster than our standard delivery service then please contact our customer services team for delivery costs to your area. This service is available for some of our products.

Where we deliver

If your delivery address is in these postcodes or areas, please call us on 01529 308839 for a quote: AB, PR, PL, HS, KW, IV, Northern Ireland, Scottish Islands, Channel Islands, Isles of Scilly, Isle of Wight and the Isle of Man. Our couriers can get purchases to most areas within the UK, but if you do live in a more remote part of the country, check with us before ordering. We will always try our best to get an order to you but sometimes it is just not possible.

Can we deliver to you?

If you are not sure about access restrictions to the delivery address, it’s always a good idea to give us a call before you make a purchase. We'll do our best to help with the logistics. Turnbull cannot be held liable for damage caused by the vehicle at the delivery address.
See below for extra tips on how to ensure a successful delivery

Signing for your goods

Please make sure you are at the delivery address to receive and sign for the goods, or have someone else to do so on your behalf. If you’re not going to be in, the driver will leave the goods without signature, if you give us written permission by email. You are responsible for any loss or damage from that point on.

Make sure you check for damage

Check your delivered order as best you can when it arrives (or collection in the case of Click & Collect Orders). If you find any damage or defect, write this down on the delivery note before signing it (or tell the trader you are collecting goods from). Although the delivery driver should pass this information to us, please get in touch and take photographs as evidence as proof that the damage or defect was not caused by you or anyone else after delivery/collection. Contact us within 48 hours at customer.service@turnbullsonline.co.uk or call 01529 308839.

What happens if my delivery is delayed?

If, due to unforeseen circumstances, we are unable to deliver on the confirmed delivery date, we’ll contact you as soon as possible to arrange an alternative date. We cannot accept liability for any costs due to delayed delivery (eg cost of labour). Sometimes your delivery may need to be re-palletised to transport it more easily. That might cause an unscheduled delay to your delivery. We'll try our best to get your order to you quickly, but please be aware, the decision to re-palletise is only done to ensure goods and people stay safe.

A failed delivery can be expensive!

Please make sure we can contact you by phone on the day of delivery. If no one is on site/available to accept delivery or we can't deliver, you may be charged for additional costs for storage and related delivery costs. (More about that in our Terms and Conditions). If you cancel the order on the day of delivery, a return charge will be made.

Paving & Walling Products

Brand of ProductsNumber of PacksMethodPricing
Marshalls1 - 3 PacksCourier (4 - 6 Days)£30 Per Pack
Marshalls4+ PacksCourier (4 - 6 Days)Free Delivery
Stonemarket1 - 3 PacksCourier (4 - 6 Days)£30 Per Pack
Stonemarket4+ PacksCourier (4 - 6 Days)Free Delivery
Long Rake SparN/ACourier (4 - 6 Days)Free Delivery

Garden Products

Brand of ProductsNumber of PacksMethodPricing
Forest GardenN/ACourier (7 - 10 Days)Free Delivery
Grange5+ ProductsCourier (7 - 10 Days)£40 Per Order

*Delivery Restrictions may apply on some products. Check individual products for more information.
Minimum Order Quantity on Trellis and Fence Panels apply

Doors & Doors Handles

Brand of ProductsNumber of PacksMethodPricing
XL Joinery1 - 2 DoorsCourier (3 - 5 Days)£39 Delivery
XL Joinery3+ DoorsCourier (3 - 5 Days)£6 Extra per Door

Delivery capped at £81 for 9+ doors

Kitchen & Bathrooms Products

Value of BasketWeight of BasketMethodPricing
Under £50Under 2kgRoyal Mail (2 - 3 Days)£5 Delivery
Under £50Over 2kgDPD (2 - 3 Days)£5 Delivery
Over £50Under 2kgRoyal Mail (2 - 3 Days)Free Delivery
Over £50Over 2kgDPD (2 - 3 Days)Free Delivery
Brand of ProductsNumber of PacksMethodPricing
Roman Lumin8N/ACourier (3 - 5 Days)Free Delivery

Can we deliver to you?

Please read the following carefully to see if your address is suitable for delivery.

Large delivery vehicles

Our contractors use large articulated lorries to deliver goods. Please make sure this size of vehicle can access your chosen delivery location. You will be charged for costs (see T & C) if the driver cannot gain access.

Need a smaller delivery vehicle?

A smaller 7.5 tonne delivery vehicle can be requested in some areas and our sales team will be able to let you know if one’s available for your delivery. As there are a limited number of these, you may have to wait a bit longer for your goods.

Obstruction-free access

Please make sure that the road to your chosen delivery address has no weight restrictions. Arrange for any parked cars or any other obstructions to be moved. Check the route is free from low hanging branches which might prevent the delivery vehicle reaching you.

Kerbside delivery

Standard delivery is kerbside. Drivers will place goods as near to the property as possible. Offloading on a property or driveway is at their discretion. If the driver considers the access unsafe or unsuitable for whatever reason they can refuse to unload, and will leave goods as near as possible to the delivery address.

Unloaded by crane?

Most delivery vehicles do not have a crane to unload materials. Goods are offloaded via a tail lift at the back. They’ll be on a palette and the driver will move the goods onto a hard surface using a pump lift. However, any Marshalls and Stonemarket orders weighing over 970kg are delivered by their specialist vehicles with cranes.

Flat ground for off-loading

When a crane offload isn’t used, the driver uses a tail-lift offload and manual pallet truck to move the goods off the vehicle and onto the ground. The pallet truck needs a flat, level and solid surface which is free from grass or gravel. It cannot move over uneven ground, or be controlled on slopes.

Heavy goods

Bulk bags weigh approximately 875kgs or just under a tonne, and a pack of paving slabs can weigh up to 1000kgs. Our contract delivery drivers will do their best to position goods where you want them, but the size and weight of materials makes this tricky, and impossible over rough ground.